Skip to main content

Policy pages

Policy pages carry the terms buyers need before they commit: what your returns window is, how you ship, how you handle their data, and the terms they are agreeing to.

In a multivendor marketplace, one returns policy rarely fits every seller — a seller shipping made-to-order furniture does not have the same terms as one shipping paperbacks. Traide therefore lets policies be marketplace-wide or scoped to a single seller.

Policy types​

Each policy is one of the following:

  • Terms of Service
  • Privacy Policy
  • Returns & Refund
  • Shipping Policy
  • Custom — for anything the categories above don't cover

Marketplace policies and seller policies​

Marketplace policySeller policy
OwnerThe marketplaceOne seller
Applies toThe whole marketplaceThat seller's products and orders
Who can edit itOperators with Manage storefrontsThat seller, and marketplace operators
Visible to buyersWhen publishedWhen published

A seller sees their own policies plus the marketplace's published ones. They cannot see another seller's policies. A marketplace operator with the Manage storefronts permission sees all of them.

Seller policies do not replace your marketplace policies — the marketplace-level terms still apply. A seller policy adds the terms specific to buying from that seller.

Add a policy​

  1. In the dashboard, navigate to Storefronts -> Policies.
  2. Select Add policy.
  3. Choose the policy type, give it a title, and write the content.
  4. Publish it when it's ready. An unpublished policy is a draft and is not shown to buyers.

Templates are available for the standard policy types to give you a starting structure rather than a blank page. Treat them as a starting point — policy wording is a legal matter for your business, not something to adopt unread.

Practical notes​

  • Slugs must be unique within their scope: unique across the marketplace for marketplace policies, and unique per seller for seller policies. Two different sellers can each have a returns policy; the marketplace can have one too.
  • Publish deliberately. A policy stays invisible to buyers until published, so writing it and forgetting the last step is the common failure.
  • Deleting a seller deletes their policies. If you need a record of the terms a past order was placed under, keep a copy outside Traide.

Was this page helpful?